For every purchase, we offer comprehensive customer support because we want our customers to be completely satisfied with their purchase.

We offer the following satisfaction guarantee and warranty service:

(Please note that this satisfaction guarantee and warranty service only apply to items purchased on aoocci.fr.)

SATISFACTION GUARANTEE

• If you are not entirely satisfied with your purchase, you have 60 calendar days from the date of purchase to request a return.
  
• For refunds and returns, please see this page.
• This satisfaction guarantee applies only to items purchased on aoocci.fr.

LIMITED WARRANTY

• We offer a 12-month warranty service from the date of purchase if you use our products in accordance with their intended purpose.
• If you believe you have received a defective item, we will repair or replace the defective item or its defective components in accordance with the terms of this limited warranty.
• We do not guarantee our products against breakage or general damage resulting from misuse, modifications, or inadequate maintenance.
• This limited warranty applies only to products purchased directly from us, unless prohibited by law.
• We reserve the right to reject warranty claims for products purchased from unauthorized sellers, including unauthorized websites.
• We limit the applicability of implied warranties, including implied warranties of merchantability and fitness for a particular purpose, to the duration of this limited warranty.
• To the extent permitted by law, we disclaim all other warranties of any kind. Some states and countries do not allow limitations on implied warranties, so the above limitation may not apply to you.
• Our sole liability for defects is as set forth in this limited warranty and excludes any claims for incidental or consequential damages. Some states and countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
• No person or entity is authorized to offer any other warranty on our behalf. This warranty gives you specific legal rights. You may also have other rights that vary from state to state and country to country.